Frequently Asked Questions
Everything you need to know about your COCIDE shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is processed, we will send you a tracking number via email so you can follow your package's journey.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start a request for a refund or a size exchange.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At COCIDE, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in our collections to minimize our environmental footprint.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.